Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of items, such as personalized or custom-made products, may not be eligible for return. If you are unsure about the eligibility of your item, please contact us for clarification.
Return Process
To initiate a return, you must first request authorization by emailing us at [email protected]. Include your order number and the reason for the return in your email. We will respond with instructions on how to proceed. Returns must be requested within 30 days of receiving your order to be considered valid.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you are responsible for any loss or damage during return shipping.
Refund Processing Time
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment providers policies.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return process outlined above to return your item before placing a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include photos of the damage and your order number in your email. We will assess the situation and may offer a replacement or refund based on our evaluation of the issue.
Contact Information
If you have any questions regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We aim to respond to all inquiries within 48 hours. Your satisfaction is important to us, and we are here to assist you with any concerns you may have.